How do consignment payouts work?
When an item is listed on consignment, you have the option to control the listing price and, in turn, your final payout potential! Earnings for pieces that sell while an item is on consignment are deposited to your account once your item is sold and the buyer keeps the item beyond the eligible return period.
How do I change the price of an accepted item?
You can change the price of an item listed on consignment by simply sending us an email and letting us know.
The Secondhand Sisters, if your item does not sell will reduce the price as following:
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0-3 Months 100% of your asking price (eg. you tell us the sale price is $100.00)
3-6 Months 75% of your asking price (eg. we adjust the sale price to $75.00)
6-9 Months 50% of your asking price (eg. we adjust the sale price to $50.00)
You just let us know what the bottom line price you wish to sell your item at.
Can I still request to have my items returned to me if I missed the reclaim window?
If your consignment items do not sell within 270 days, you will have an additional 14 days to reclaim those unsold items. If you do not reclaim your items within this 14 day period, they will become property of the Secondhand Sisters and will no longer be reclaimable.
How do I request accepted items sent mailed back to me?
7 days after an item is listed on the Secondhand Sisters it becomes reclaimable, meaning you can elect to have it returned to you so as long as it's not in another customer's cart or already purchased. To reclaim an item just let us know and we send it back to you
While you won't be charged for the items themselves, a standard shipping fee will apply. After the consignment listing period has lapsed, you'll have 14 additional days to reclaim any unsold items. If those unsold items are not reclaimed, they become property of the Secondhand Sisters and cannot be reclaimed.
There is an issue with the description of one of my accepted items
We're sorry to hear we missed something! If one of your listing descriptions is inaccurate, please reach out to Customer Service with the item number and the correct description of your item. We'll gladly request for the item be reviewed and updated. Any necessary updates can take 24 to 48 business hours to complete after the request is made, and we thank you in advance for your patience.
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