We have two types of refunds that are in line with the Australian Competition and Consumer Commission (ACCC) guidelines :

​

1. Refund of purchase in form of Secondhand Sisters Store Credit in the form of a Coupon

​

2. Full refund  payable to your form of payment used.

​

​1. Refund of purchase in form of Secondhand Sisters Store Credit in the form of a Coupon

We at the Secondhand Sisters understand when a product doesn't fit or you change your mind you would like a full refund, however the ACCC guidelines states that these  are not reasons to be entitled to a full refund. Companies give full refunds for these reasons simply to gain consumer loyalty. Now we want you to be a loyal

consumer to us but due to the nature of second hand items this is not possible. So we give you Secondhand Sisters Store Credit in the form of a Coupon for you to use on another product.

​

So here is how it works with us. If the product doesn't fit or you change your mind we want to make you happy with another pre-loved product. You are required to ship the item to us at your cost, once we receive the item we will then give you Store Credit in the form of a Coupon for you the original price that you paid, for you to use at anytime. Once you receive the Coupon for the amount you paid just simply find a product you want and we will ship to you immediately.

​

Except as otherwise stated, you have 14 days after receiving your order to decide if you want to keep or return your items. After 14 days we reserve the right deny the return claim.

​

Please note that we will only offer a refund for items if they are returned to The Secondhand Sisters Pty Ltd on a timely basis and are in the same condition in which you received them. If you do not meet these requirements, your return claim will be forfeited.

​

2. Full refund  payable to your form of payment used.

Under the ACCC guidelines if the product has a "minor" or "major" issue the purchaser is entitled to a full refund. If we determine that the product has a minor or major issue we will refund the full amount you paid back to the form of payment you originally used. Please see the ACCC's website for what defines an entitlement for a full refund.

​

So here is how it works with us. If you believe a product has a minor or major issue contact us and send us photos of the product, we will then determine if the claim is valid. If it is valid we will send you a Return Postage Label (at no cost to you), then you send the product back to us and once we receive the product we will then refund you fully to the form of payment you originally used.

​

Why are these our policies? Here is our reasons:

There is no thing as "Free Shipping", Free Shipping is paid by the company that sells you the product. We pay for the shipping to you, if you want a refund we have to pay for the shipping back to us. This sometimes means that the shipping costs become more than the original product price. Also remember that we give 10% of that original price to charities. We also believe that all our pre-loved products deserve a good home, so it's not all about the financial liability. Remember because the product is secondhand the item is sold as "As Is".

​

What this really means...

You have 14 days including weekends and public holidays to get a full refund. The 14 days begin when we receive notification from our delivery carrier that you have received your parcel. After 14 days all sales are final.

​